Slow broadband has been named as one of the biggest annoyances for British consumers, in a new study conducted by telecoms firm O2. Some 41 per cent of those surveyed cited a slow internet connection as the most frustrating aspect of their day.
The next highest annoyances were poor customer service (36 per cent), crime (26 per cent) and job cuts (18 per cent).
Commenting on the survey findings, APA Technology Director Colin Minto said there are a number of issues which potentially affect the speed of a connection. He explained that due to factors such as distance from the telephone exchange, the contention ratio and weather conditions, most people are never likely to get close to 100 per cent of the maximum quoted speed. "Some broadband providers will give you an idea of the expected speed before signing up to their service so it's always worth checking this before signing a contract," Colin suggested.
APA urges all business users to conduct broadband speed tests to see what their actual downloading and uploading capacity is and discuss it with the service providers.
APA
The next highest annoyances were poor customer service (36 per cent), crime (26 per cent) and job cuts (18 per cent).
Commenting on the survey findings, APA Technology Director Colin Minto said there are a number of issues which potentially affect the speed of a connection. He explained that due to factors such as distance from the telephone exchange, the contention ratio and weather conditions, most people are never likely to get close to 100 per cent of the maximum quoted speed. "Some broadband providers will give you an idea of the expected speed before signing up to their service so it's always worth checking this before signing a contract," Colin suggested.
APA urges all business users to conduct broadband speed tests to see what their actual downloading and uploading capacity is and discuss it with the service providers.
APA
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