Seasons Greetings and a Happy New Year from all at APA

As the holiday season approaches and we prepare for a whole New Year we can all look back on 12-months of mixed fortunes; for some the year will have been monumental and worthy of celebration and for others it will be better forgotten. For everyone it should be the subject of a moments reflective thought and a vow to do even better in 2013.

APA would like to wish all Members a happy, healthy and successful New Year. I hope we have touched your life in the last year and will feature again in the coming one.

 

The Directors and staff of APA

APA downtime for Website - update

There won’t be many of you needing our support over Christmas, if you do we won’t be far away and an email (membership@paprofessional.com) or a call to the helpline 0800 107 1030 will quickly find us.

After three months of the merciless hacking of our website, during which we successfully managed to defend our database, your data, from the ‘unknown’ aggressor, we are undertaking a complete rebuild over the holiday period (feel sorry for the techies who will be working throughout).

The new incarnation will be fresher, more informative and provide more PA professional tips, best practice and career development opportunities.

Please bear with us during this taxing time..

 APA

Comments on the Chancellor of the Exchequer’s Statement

Gareth Osborne commenting on the Chancellor of the Exchequer’s Autumn Statement, said:

“As APA expected, the Chancellor’s Statement has focused overwhelmingly upon the fiscal outlook which has deteriorated since his Budget speech. This is largely due to the reduction in the growth forecasts driven by the deteriorating European and Global economic performance. From a tax policy perspective, next week’s ‘Legislation Day’ will contain much more of interest to business.”

APA views tax policies from the perspectives of business friendliness, simplicity, certainty and fairness. Focusing upon the first two criteria, we welcome the new opportunities for businesses to win new work from the infrastructure and housing initiatives announced by the Chancellor. However, we consider that a more rapid reduction in the mainstream rate of corporation tax to the Chancellor’s target of 23%, or preferably to 20%, would have attracted more entrepreneurs and global businesses to increase their investment in the United Kingdom rather than the package of highly targeted tax reliefs announced today.

We consider it regrettable that the Chancellor has considered it necessary to restrict the 100% capital allowances in Enterprise Zones to less than a third of the zones previously announced. We are similarly skeptical of the impact of the proposed ‘Seed Enterprise Investment Scheme’ but it appears that this could also be the Treasury’s view as they are predicting that the tax cost of its introduction will only be £50 million in 2013/14 falling to £20/£25 million in later years, a trifling sum in comparison to a tax take from corporation tax of approximately £50 billion per annum.

 Both individual and business taxpayers might have feared an announcement of new taxes or broad-based tax rate increases in order to maintain the necessary reduction in the fiscal deficit. They will be relieved that the Chancellor has not felt the need to take these steps. The favourable tax changes he has announced are not broad based but will, nonetheless, be of value to the taxpayer groups concerned.

Gareth concluded: “The situation remains bleak for the individual and business. The economy looks set to bounce along the bottom and show little sign of real improvement for a further five years. This means that a whole generation of new entrants to the workplace who will have an uncertain future ahead of them and people approaching retirement who, instead of a comfortable future, will be horribly disadvantaged. It is not a peaceful future to look forward to as Christmas approaches.

APA

End of the road

APA has applauded the business secretary's attempt to 'reduce the burden of the employment system and create a more flexible labour market.

In announcing his measures APA feels Vince Cable has given companies more flexibility and confidence in managing their workforce and helped to reduce employment law red tape, including support for settlement agreements aimed to end employment relationships in a 'fair and consensual' way.

APA says, 'Ending a employment relationship is always a last resort, but is at times necessary to protect all involved. Better to create an environment where all parties reach an agreement and part equitably than to soldier with one party or both being unhappy. Companies need to be confident that they can offer an employee a settlement to end the relationship without fear of future action.

APA supports moves by the government to make the process of offering a settlement easier to navigate.”

APA

Better broadland to boost business opportunity

The Government has pledged £114m towards its stated aim to make the UK the fastest place in Europe by 2015 in terms of broadband. It has been revealed how this funding is to be divided up between the UK’s top cities.

The money is to be used to build city-wide networks, offering homes and businesses speeds of up to 100Mbps. London will receive the largest chunk of £25m, followed by Leeds and Bradford, who will receive £14.4m between them. Belfast, Manchester, Bristol, Cardiff, Edinburgh, Birmingham and Newcastle will each receive substantial payments, and a further £50m is to be awarded to ten smaller cities.

Award-winning UK tech entrepreneur Dan Wagner, who has built four global multi-million pound tech companies and recently launched a new service which is empowering companies to take payments for their services on mobile phones, said: “Anything that helps set the right conditions for UK entrepreneurs to start new tech businesses is to be welcomed. The UK is a hotbed of entrepreneurial spirit, but I know from my own experience that this is simply not enough to succeed. Much more could be done to help budding entrepreneurs and start up businesses, in particular in the tech field.”

Gareth Osborne, whose doctorate reflects his many years working in the high-tech business start-up arena warned that: “I totally support and agree with Dan but offer a word of caution. While it is possible for everyone to be entrepreneurial and start a business, spirit isn’t enough alone. Entrepreneurs have to have talent, guts, determination, a willingness to make and take a calculated risk and good financial backing; especially if they do well. Too few do have these components and too many fail. Government should concentrate on backing the package.

APA will offer help and guidance to all PA members looking to explore their entrepreneurial side.

APA

And we are back ..

The last 10 days have been tortuous with the website down and Members calling for updates and having little to say. We thank everyone (well, almost everyone) for being so understanding and giving us room to get it sorted; after all it was our first 'system failure' in five year! - and during the busy Office* period as well. I'll tell you more tomorrow. For now - all systems are go!

Gareth, APA

APA supports Cable

Business Secretary Vince Cable has announced a new business bank as part of the coalition's latest plank of its industrial strategy but APA feels it is another desperate attempt to bypass the broken British banking system which it believes remains one of the major obstacles to economic recovery.

The plan is meant to result in a surge of new loans to small businesses; yet net lending continued to fall, and it remains the lender of last resort just like the long standing Loan Guarantee Scheme – which has failed miserably. Past experience suggests the new institution will be hemmed in by tight financial restrictions imposed by a nervous Treasury and many believe government should definitely not get involved in banking at all. But Cable and his Ministerial team recognise something must be done to stimulate growth in the financial sector and APA applauds its commitment to be brave..

A new report by the Institute of Public Policy Research (IPPR) suggests that £40bn would be the minimum size worth bothering with if the new bank is to make a serious difference to the economy, and urges the Treasury to allow it to raise funds on capital markets to boost its lending power to £100bn.

APA’s Gareth Osborne sees the new bank as a positive solution to some of Britain's long-term economic problems but not a rapid cure for the immediate slump. “It could help to boost investment levels which remain far too low in the UK; when compared to international rivals. And a state-backed bank could take a more long-sighted approach than small firms are accustomed to seeing from risk-averse high street lenders, with their uncompromising computerised loan models and centralised decision making and poor local management.”

So Mr. Cable is to be encouraged for floating the idea, and we wish him luck as he tries to persuade the Treasury to be bold; but it also serves to underline the unfortunate truth that Britain's banking system is failing and it must be brought into line if real growth is to return.

APA

We’re back … and in time for Office*

After a weekend of hugely frustrating downtime the APA website is up and running and thankfully no damage has been done. Our data remains perfectly secure and everything within our 3450 pages of PA best practice and knowledge is waiting for you to access.

If you are coming to Office* make sure you come and see us on Stand 4001.

APA

Don't you just love technology?

A message to all APA Members and our friends from Gareth Osborne

At the moment we have a major technology crisis which has resulted in the website shutting down – we don’t yet know why. We have a failsafe system built into our online presence to protect members’ data and we believe this may have cut in. We have no reason to believe any data has been compromised however, it is enormously frustrating; especially in Office* week, when we are hoping to recruit a huge amount of interest in our site. We will keep you apprised of progress and hope to be back to our usual high visibility within days.

Gareth, APA

Beware the Ides of September

September is the most popular month to go on holiday, research by a professional body reveals. Nearly a quarter (23%) of respondents indicated that September is the most desired month, followed by August (17%) and then June and July (both 13.6%).

Other interesting findings have shown that almost half (47%) are planning to go on a beach vacation, followed by an activity-based holiday (21%). A third (34%) of respondents said that their next holiday destination is in the UK, followed by the USA (11%), Spain (7.4%) and then France (6.7%). Sadly, however, one in six (16%) said they have no holiday planned in 2012.

In some places in Europe, like Italy, many businesses close down for the month of August to limit absences at other busier times.

Gareth Osborne of APA said: “With so manypeople predicted to take time off in September, organisations need to ensure that they have contingency plans in place. This problem has been exasperated in 2012 by the extended summer of celebrations keeping people at home. It is possible that September could see a significant reduction in staff force productivity.”

APA

Only days to go to Office* 2012

APA will again be at Office* this year to meet existing PA members and recruit new ones; so please make sure you visit us on stand 4001 and meet the team and your peers. This year APA might even be making a very special announcement about its continuing growth and success around the world.

APA

Pressure mounting on Osborne (the other one)

There was further bad news for Chancellor George Osborne as APA joined the British Chambers of Commerce (BCC) and the Confederation of British Industry (CBI) in today warning him that it believed the UK economy would shrink by 0.4% in 2012 against government forecasts.

Not only that but APA believes 2013 figures are also overstated and growth is more likely to be around 1.2% rather than the government forecast of 1.9%. The Eurozone crisis (now focused on Spain) and a sharp rise in food and oil prices pose the greatest threat.

APA’s Gareth Osborne said: “The austerity plan (known as Plan A) is destined to fail while prices are rising so steeply and are outside the control of government. However, Plan B (the spend, spend, spend solution) is even less likely to succeed. We support an externally funded recovery led by massive capital investment by or through penalty on the Banks..

However, APA strongly backs planned growth measures such as creating a business bank and Bank of England support for small business borrowing but believes the banks should still do more to fund the recovery from recession which they so successfully fuelled.

APA

Every PA is a Manager

I
t is regularly argued that most people are promoted to be managers not trained and qualified for the job – APA offers a solution for PAs who find themselves increasingly responsible for managing the assets of the organisation and who deserve best practice to help them excel.

APA starts from the premise that every PAs is a manager; whether it simply be a junior PA  managing the diary, travel or emails, every PA manages the organisation’s most valuable resource – its business leader – and more importantly the effective use of that person’s time. Every APA course embraces this belief and trains PAs in the skills necessary to be great managers.

The highly popular ‘PA as a Manager’ programme is a dedicated APA course for those PAs who have delegated authority to oversee people, money and time and want to learn from others PAs how to succeed in the role. It provides a short, sharp injection of knowledge designed to understand who, what, when, where, why and how to manage.

APA

Pictured (L-R) are: Marie-Helene Bancquart (who flew in from Switzerland for the course) and Bethany Fovargue.

About the course Marie-Helene said: “Many thanks for the course today, it gives us very good tools and I am sure I will from now on use them regularly!”

Bethany Fovargue said: Another “thank you” for your help, support and insight on yesterday’s training course; it was very valuable and I am pleased to have been able to attend."

Qualifications boom this autumn

APA is preparing itself for the busiest training season ever as autumn approaches; it has major contracts running with two government departments, a national executive agency and 3 major corporates all from diverse and challenging sectors. And these are in addition to its regular qualification programmes running at locations across the UK and Europe.

The APA Diploma (DipPA) is continuing to attract a high level of enrolments in the UK; with many autumn courses already full or having only a few places remaining. This is also true in Scandinavia and Germany where the Diploma is equally the ‘must complete’ qualification for PAs.

Gareth Osborne, Director General of APA said: “The Diploma is the most rewarding programme for all experienced, professional PAs, it embraces new tools and techniques to help maximise the effectiveness of their Boss and explores some exceptionally valuable management and leadership skills to help elevate the PAs involvement in the organisation.”

With more and more PAs playing an important role in Project Management the Diploma equips them for the toughest challenge – not just the staff Christmas Party.

APA

Pictured are recent Diploma takers (L-R): Caroline Date, Alison Grayley, Watcharin (Apple) Sharpe, Alison McMurtrie and Lucy Mott (who flew in from Singapore to attend the course). Missing is Jacqui Deveney. All are seen here with Debs Eden (far right) who attended as an observer.

No longer a single glass ceiling for working women

The concept of a single glass ceiling is an outdated model and no longer reflects the realities of modern working life for women, according to the results of a poll released by Ernst & Young. The survey of UK working women between the ages of 18 - 60, revealed that two thirds believe they faced multiple barriers throughout their careers, rather than just a single ceiling on entry to the boardroom.

Based on the results, Ernst & Young has identified four key barriers to career progression for today’s working women. These barriers are: age, lack of role models, motherhood, and qualifications and experience.

The professional services firm says that the barriers aren’t chronological and can be experienced at anytime; often several at once. While some aren’t exclusive to women, it believes it is clear from the research that employers need to provide better support to help women overcome them.

APA strongly opposes gender stereotypes and arcane working prejudices and actively encourages the enforcement of the Equal Pay Act (1970); not yet realised and perhaps the oldest remaining form of discrimination in the UK workplace.

Ernst & Young conclude: "British business is losing its best and brightest female talent from the pipeline before they have even had a chance to smash the glass ceiling. Professional women clearly experience it; that’s what they have told us.”

APA

Small business owners rely on their partners for support

According to research by Direct Line for Business (DL4B), more than half (51 per cent) of small business owners and managers rely on spouses and partners to help run their company. The research revealed that 46 per cent of small business owners and key decision makers rely on their partners to carry out general business administration while one in five (19 per cent) employ their partner as a receptionist.

In fact more than one in seven (14 per cent) trust their partners to look after legal and accounting services. A further 8 per cent look to their partners to carry out sales, marketing and new business generation responsibilities.They suggest their partners work on average two days a week (with one in four working three or more days a week), nearly a third (31 per cent) do not pay their partner any money at all.

Gareth Osborne said: “Small businesses are crucial in re-energising the UK economy. Partners have always been the unpaid directors and managers and this is where HMRC needs to be enormously more creative in allowing tax breaks to apply. In the current climate unpaid workers (of any type) are omitted from company insurance cover and therefore at risk should accidents occur.

"It is clear that small trade businesses are seeking voluntary help from their partners to avoid high legal, secretarial or IT support fees but it is vital that these businesses ensure their partners are adequately covered in event of an accident.”

The research interestingly showed that a small trade business employing less than five people typically has an average annual turnover of around £124,000. This makes it hard to sustain average UK salaries and national minimum wage.

APA

Hen Wlad Fy Nhadau

Cardiff was the port of call for the ‘PA Professional’ – Module 1 of the PA Diploma (DipPA) –yesterday and delegates joined Gareth Osborne for the full day programme at the Park Plaza hotel in the city centre.

Gareth said: “Again we had a great group of enthusiastic and energetic PAs from diverse backgrounds all keen to share experience and learn a host of new tools and techniques aimed at making them more aware of the importance of the role and elevate the effectiveness of their support for their boss. Their good humour and professionalism made it a hugely enjoyable day and all confirmed that they would take away valuable knowledge to enhance their PA role. Lunch was pretty good as well!”

Helen Jones MAPA said: “Dear APA, I’d like to thank you very much for the course you delivered yesterday in Cardiff. It was incredibly insightful and revealing; it has really opened my eyes and has given me added confidence. I have also, this morning, introduced the RYGB tool to my manager and colleagues and I am currently organising the next team meeting where I will be presenting this!”

APA would like thank South Wales Chamber; especially Rhiannon Hendry, for their support in promoting the programme.

APA

Pictured (L-R) are: Deborah Stewart, Bethan Constable, Helen Jones and Michaela Benjamin

Qualification developments

Last week saw APA directors call a meeting of elite and long standing Members to discuss professional qualifications and their future development. The meeting was generously hosted by Tina Skilton of the RAF Benevolent Fund in Portland Place, London and the debate was chaired jointly by APA Directors Emma Kernan-Staines and Laura Richardson.

The discussion led to some positive outcomes and a series of new opportunities; more on this as plans evolve.

APA

Pictured (L:R) back row are: Vicky Fryer, Laura Richardson, Heather Senu, Inta Batsman, Aisling O’Meara and Katie Manning. On the front row are: Joan May, Tina Skilton, Emma Kernan-Staines and Joanne O’Rourke.

Eviva España

This week has seen the first ever delivery of the APA Diploma (Module 1/PA Professional) in Spain and our resident hispanophile, Maggie Mooney, led an impressive group of experienced Spanish PAs through their paces with great success.

Maggie is a near fluent Spanish speaker but the course was presented in English. with everyone comfortable the international business language. The PAs who all worked for British companies with subsidiaries in and around the Andalucía region gathered at a Marbella hotel in glorious weather to learn about new tools and techniques for PAs and how to maximise the effectiveness of their support for their Boss.

APA’s southern Europe region is growing steadily with members joining from across Spain, Portugal and Italy.

Maggie said: “This was a great course, relaxed, friendly and very creative. Every one of the companies had paid for their PA to stay overnight before the training and it gave us all an opportunity to get to know each other, laugh and really share opinions about the role of a PA. It made training the next day so much more effective. If only UK employers would do the same.”

For more details of APA professional training and qualification programmes please go to the website or email: training@paprofessional.com .

APA

 
Attendees included (L-R): Alandra Moreno, Lali Guzman, Sonora Vasquez, Palmera Rios, Garbine Ortiz and Felicia Reyes

PAs on parade

PAs from around the country joined Gareth, Maggie, Faye and others at the third PA weekend ‘boot camp’ – a mixture of PA training, team building and downright fun; compete with a night stop at a ‘secret’ military location with a party and overnight stay in the Officers’ Mess.  The weather was good for the outdoor elements; including how to shake a following driver, and the event was scored highly by attendees.

Miriam Degardo MAPA said: “By the end I was shattered and was glad to be getting back to the office for a break but it was massively stimulating and showed me that I can tackle even the biggest challenge. I doubt many of my colleagues at work would have done any better than me and they regard me as the junior. Something I plan to change.”

Gareth said: “It was a lot of hard work and the input of the military instructors really tested the PAs. Everyone rose to the challenge and got an enormous thrill from the experience. We definitely plan to repeat the event later in the year.”

APA

'Not Bothered' attitude in the workplace

Corporate scandals are eroding trust in senior leaders and will have a damaging impact on employee engagement, warns CIPD. Quarterly Employee Outlook survey reveals a nation of employees who are simply 'not bothered' about their work

Only 36% of workers trust their senior leaders and more than half (58%) of workers display signs of having adopted a 'not bothered' attitude to their work. That's according to the CIPD’s latest quarterly Employee Outlook survey of more than 2,000 employees across the UK, which asks employees a number of questions to gauge their level of engagement in the work place and attitudes to working life.

The survey found that employees who display 'neutral' engagement are about half as likely to go the extra mile with regard to workload and hours than those who are engaged and nearly three times more likely to be looking for a new job. It also found a strong correlation between employee engagement and knowledge of the organisation's core purpose.

Peter Cheese, Chief Executive at the CIPD, comments: "Given the number of examples reported in the media in recent months of unethical behaviours and corrosive cultures overseen by senior leaders, it is perhaps unsurprising to see trust in the workplace eroding.

Gareth Osborne said: “This survey reflects a gut reaction to current media hype. If CIPD are suggesting that either Bob Diamond of Barclays or Nick Buckles of G4S have operated unethically then I think they are not supporting business. In both cases the individual organisations would have been under enormous pressure from government intermediaries to deliver (or give the impression of delivering) and both have been ‘hung-out-to-dry’.

“I would also like to distance PAs from the ‘not bothered’ culture. PAs spend most of their life going the extra mile and their bosses would be even more vulnerable to attack without them helping protect their brand and reputation.”

APA

A sunny training day in London

Yesterday saw the start of another journey towards the much-prized Diploma for a group of talented PAs from London, the East Midlands and Singapore.

On one of the rare sunny days this year the outstanding Melia White House Hotel again played host to Gareth Osborne and the group and provided a superb setting for professional training and a relaxing environment for breaks and lunch.

Gareth said: “The Diploma course continues to be the jewel in our crown and we are puuting on a host of extra dates to satisfy demand. People should always call the training team if they are interested in enrolment and not be fixated by the calendar of published dates; we can accommodate most needs and add extra locations and dates as volumes demand.”

"Many of the published courses for the summer months; especially tfull he Diploma, are technically full but we always try to not disappoint a PA with a lust for learning. and find a solution. With dates for the entry level PA Apprentice course and the specialist PA as a Manager programmes looming people should contact APA now for places on 0800 107 1030 or email training@paprofessional.com.

APA

Pictured (L-R) are: Alison Matthias, Claire Pickford, Aimee Bird, Denise Butts, Lucy Mott (from Singapore) and Janet Evans.

FTSE companies challenged to pay on time

APA has joined other professional bodies in throwing itself behind a new campaign which is calling for all of the UK’s top 100 FTSE companies to sign the PPC. Read more at: http://www.promptpaymentcode.org.uk/

The scheme is part of the wider ‘Be Fair - Pay on Time’ campaign conceived by Debbie Abrahams MP, which asks all firms to pay their suppliers as quickly as possible under the agreed terms and conditions set out at the start of the contract, and without retrospectively changing payment times.

A letter countersigned by a number of leading business organisations, including the Institute of Credit Management (ICM), good friends of APA, has been sent to the UK’s top 100 FTSE companies not already signed up to the PPC, inviting them to show their commitment to pay their accounts on time and help SMEs stay afloat as the country recovers from the recession.
Currently, just a quarter of the FTSE 100 companies have signed up to the voluntary payment code.

Gareth Osborne said: “The Prompt Payment Code is something all large organisations; public and private, should subscribe to. It asks nothing more than to pay suppliers as and when agreed. Sadly still too few of them actually do. They should be leading the way and not mumbling platitudes and shuffling away. There has always been a belief that large organisations should be role models; in terms of professional ethics and morals, modern times have started to suggest otherwise and it’s time they conformed.”

APA always pays invoices on time; or earlier where possible. PAs; especially those in large business, should ask internally if their organisation does the same.

APA

Sam becomes number 12

APA is delight to announce the award of its twelfth 'Distinction' grade pass in the highly prestigious Diploma in Personal Assistance (DipPA). The recipient, Sam McElhill, joins the PA Elite - known collectively as the 'Tenacius Twelve' - who represent just 2% of PA diploma holders who have taken this qualification with APA.
About her Diploma journey Sam said: "Achieving my diploma has given me a new found confidence, I feel I can be more assertive but in a constructive way and therefore colleagues take more notice of my suggestions. As part of module 1 I was able to bring back to the office the RYGB exercise and this has allowed me to understand my colleagues and the team dynamics in a different light. I am very proud of my diploma and the grade of distinction was unexpected but a wonderful outcome. Gareth and the rest of the APA team are hugely supportive and I am sure I would not have succeeded without their help."

Gareth Osborne said: "Sam definitely excelled on the diploma course. She absorbed information intelligently but never hesitated to challenge it when unsure of its relevance or impact on her own role. I think she is a PA to watch and expect she will be invited to a number of events. She joins a ery elite group."

APA

Diploma enrolments keep on coming

This week has seen Diploma delegates start training in London, the Midlands and Scandinavia and the summer months promise to be busy for Module 2 – the final taught session and the test, new dates are constantly being added.

Gareth Osborne said: “We now encourage Members to call us about locations and availability as the published schedule went out-of-the-window months ago; it still exists and is accurate but we have a host of additional dates, locations and even in-house courses where major clients allow us to accommodate additional individual delegates. Let’s call it a moveable feast.”

All those interested in booking a training place should contact Shelley young at APA shelley.young@paprofessional.com

APA will be launching a series of new and more adventurous programmes for senior and career orientated PAs in the autumn.

APA

Pictured (L-R) are: Caroline Date, Apple Sharpe, Tracey Henry-Yeo and Gemma McKenzie.

APA on 'Settlement Agreements'

APA has responded to the Government’s announcement on 'Settlement Agreements' suggesting it is a better option than others proposed but still no substitute for good business management or basic common decency

APA believes the government's proposal on 'Settlement Agreements'; as a method of releasing underperforming employees, merits careful consideration. Plans are still sketchy; with work still to be done, and will need to be studied hard when government publishes details of how it will work in practice.

Gareth Osborne says: “We agree with CIPD when it stresses that it is imperative that settlement agreements should be used to encourage better and more consistent performance management by employers, not as a substitute for it. It is important that the government exercises its duty of care to employers by not overselling or oversimplifying what it is doing here. Employers need to understand that settlement agreements tabled in the context of without prejudice conversations will do nothing to protect them from discrimination or constructive dismissal claims if they act improperly.

"In the final analysis, the simple message for employers is that, with or without 'settlement agreements' there is no substitute for good performance management. Get that right, and there is no reason under the existing law why you can't remove underperforming employees and replace them with the ones you need to drive your business forward.

As the great Jim Collins (author: Good to Great), a hero amongst APA trainers, said: You get the right people on the bus, the wrong people off the bus and the right people in the right seats”.

APA

All hail number twelve

The number of people who have taken and passed the Diploma in Personal Assistance is growing fast but finding those who achieve the ultimate accolade a ‘Pass with Distinction’ remains rare - less than 2%, making this achievement all the more exceptional.

Today has seen the scoring and announcement of only the 12th (twelfth) ‘Distinction holder.

Samantha McElhill FAPA DipPA (pictured left) of Silver Stone Search & Selection in Oxfordshire was thrilled to receive the news this afternoon from APA Director General, APA. Gareth said: “Sam was an exceptional participant, quiet and thoughtful but positive, professional and challenging when the situation demanded, I knew she would do well but was delighted when the judging panel (titled - the Panel of Members) scored her results and course assignments at distinction level. She richly deserves this success.”

Those who would like to follow in Sam’s wake should book their place soon for the exciting and prestigious Diploma in Personal Assistance by contacting training@paprofessional.com.

APA

Previously worn clothes

Staff members at PwC in Newcastle have donated their old suits to a charity for the homeless.

The old clothes will be used as part of a campaign to help disadvantaged and homeless job seekers return to work. Supporting the community is a key priority for PwC, and the firm has a number of activities planned to support local causes.

PwC said: “The Suit Amnesty campaign fits well with our objective to deliver help in the area of employability and we hope to be able to make a real difference to those that need it most. ”

Gareth Osborne of APA, who is well known for regularly taking barbed swipes at accountants and lawyers but resisted this time, said: “We’ll done to PwC I think this is a great initiative and really hope it inspires others to follow suit.”

APA

Tax back for business

Hundreds of thousands of UK small business owners may be due a sizeable tax rebate from HMRC, according to a number of tax specialists. Any company that owns commercial premises has a high probability of receiving a capital allowances tax windfall to the tune of thousands, or even tens of thousands of pounds.

Research from accountancy firm Deloitte confirms that in nine cases out of ten, capital allowances reports will uncover a tax rebate for the owner of a commercial property. To date, it is claimed that the rebates have been recovered in the region of  £25,000 net for smaller UK commercial property owners, with the biggest tax rebate more than £10 million net. Because claims can be made historically, estimates suggest that there is £65-£70 billion of net tax rebate lying unclaimed in the UK's commercial property stock.

Smaller businesses that own commercial property are most likely to be due a rebate as their accountants will often not understand the intricacies of capital allowances and how to uncover them. For obvious reasons, HMRC isn’t shouting about it from the rooftops, either.

Many accountants appear to be too embarrassed to approach their clients about the issue, as this is something they should have alerted them to years back. The truth is that often these allowances are too complex for smaller accountants to understand but a cheque from HMRC would be a real boost at present.

APA

Sweden 8, Norway 2, Finland 3, Denmark 2 ad England 1

The weekend saw PAs from across Scandinavia travel to Stockholm for an APA PA Professional training session at a famous corporate hotel and spa. With the extra ‘entertainment’ of England playing Norway late afternoon and the Eurovision Song Contest in the evening spirits were high and competition between the countries was well-fuelled.

Fortunately the PA training provided more than enough physical and mental challenge and by the time the football kicked-off friendships overcame rivalries.

Gareth Osborne joined Anders Magnusson to talk team dynamics and managing leaders under stress and for the end of day refreshments and euro singing. The Swedish contingent was euphoric about their nation’s success but it was a bad day for Mette and Kristanna from Norway who saw their country crash out in both events; even finishing lower than ‘The Hump’.

For all PA training dates, locations and details email training@paprofessional.com

APA

Diploma sunshine

As the summer sun reached London a new group of PAs completed their programme for the APA Diploma in Personal Assistance (DipPA) in the glorious surroundings of the Meliã White House Hotel near Regents Park.

The final stage of training for the diploma is a combination of validation of prior learning, a series of scenario-based team exercises to test understanding and the last teaching sessions ahead of the final skills test. Again the course was found to be challenging but rewarding and gave attendees valuable tools and techniques to use for the benefit of themselves, their businesses and their bosses.

“This was another strong group and reinforced my belief that PAs are special people and their skills massively misunderstood, not by their bosses but, by others around them,” said Gareth Osborne who mentored this group. “They are increasingly an integrated element of the success of any organisation and vital in enabling their boss to achieve his or her strategic goals. As their real duties become better understood the so will their status and reward. I never cease to be impressed by their talents and diversity.”

Pictured (L-R) are three attendees: Karen Lovatt (from Abu Dhabi), Nasreen Burke and Samantha McElhill.

APA

Fun, fun, fun

APA has joined a call to urged government to reinvigorate its efforts to tackle sickness absence on the back of publication of the EEF/Westfield Health 2012 annual sickness absence report, which includes the UK’s largest private sector business survey of sickness absence.

The overall absence rate remains unchanged from 2010 (2.2%) as has the average working days lost to absence at just over 5 days per employee..

The issue itself has become increasingly significant with 55 per cent of companies expressing concerns in regard to short-term illness and unmotivated employees. However, only 5 per cent of companies currently monitor the cost of presenteeism.

APA Director General, Gareth Osborne said: “With the economy still suffering from weak or no growth we need to improve our economic performance and this requires the engagement of staff. I believe the climate is depressing and it affects workers across the board. Employers have to work hard to make work fun, it is tough but they have to remember there are only four reasons to come to work; money · money · fun and money. If we are deficient of three elements we have to work enormously hard to make work enjoyable.

APA Members can find details in the Members’ Area of the website on ‘How to make work fun’.

APA

Young talent abounds

It’s always good to work with new and aspiring PAs but this week’s London group of ‘PA Apprentices’ has been especially pleasing and bodes well for the future of the profession. Everyone attending was hungry for knowledge, tips and best practice and Liz Clayton FAPA DipPA joined the group to share her experiences and tips to maximise the potential of their respective bosses. Uniquely APA introduced a short 1-2-1 session for each attendee with Liz to enable them to share problems.

Pictured (L-R) are: Laura Wainright, Jenni Arnold, Amy Johnson and Deb Kerr were amongst the 12 junior PAs on the course.

Perhaps one of the most powerful tools taught on the programme is the APA 1-2-3 system for email management and all agreed that it would allow them to focus on the mail that matters. Amy Johnson AAPA said: “We a e inundated with unsolicited emails and it takes a lot of time to weed out the rubbish. Gareth gave us a series of easy to remember tips to reduce the volume and increase the importance of the ones that matter most. I think the course will help make my life easier and give me more time to look after my boss.”  Jenni Arnold added “It was brilliant, the best training I have ever had.”

Gareth Osborne said: “This was one of the liveliest groups ever; full of passion, enthusiasm and a will to get it right for their boss, or bosses to be. I would employ every one of them!”

APA

Technology Stinks

Technical problems including email and internet failures have been voted the most stressful office issue for workers.

Some 31% of office staff find internet and emails breaking down the most annoying occurrence, according to a new survey. An unrealistic workload came in second with almost 18% finding that there aren't enough hours in the day to get through their tasks. 14% said that a bad commute is the most stressful part of their working day, coming third in the poll.

A spokesperson said: 'Many of us don’t realise how stressful the office environment can be as it just melts into the fabric of everyday life. It’s no surprise that internet malfunctions came top of the list. In today’s technology-driven age so much of what we do is totally reliant on being online we often feel lost and frustrated without it.'

Other items on the list included compiling end-of-period reports (11%) and people being late for meetings (9 per cent). Eight % went out on a limb to identify their boss as the most annoying thing about going to work, with 6% citing demanding clients as the main reason behind their working frustrations.

APA

New CEO @ CIPD

CIPD has today announced the appointment of Peter Cheese as its new chief executive.

He will take over at the helm of the institute from July 2nd, is best known for his long career with Accenture, where he was Global Managing Partner, responsible for the Talent and Organisation Performance Consulting Practice. Since leaving Accenture in 2009, he has pursued a portfolio of board level business interests, academic work, public policy engagement, consulting and platform speaking work.

Peter takes over from Jackie Orme, who announced in January that she was to stand aside for health reasons. APA wishes Jackie well and applauds an outstanding track record of achievement for CIPD under her stewardship.

Peter said: “I am excited at the opportunity to lead the CIPD in these pivotal times for business and employment. Now, more than ever, we need an HR profession that can help people and organisations to be the best that they can be.”

APA wishes Peter Cheese well and hope to have an ongoing relationship with CIPD and all HR practitioners.

APA

New Research Fund

Science Minister David Willetts is poised to announce a new £100 million investment fund to support the establishment of research partnerships between universities, businesses, charities and philanthropic donors. The Research Partnership Investment Fund will be open to universities in he UK looking for investment in long term capital projects which leverage in significant private funding.

Institutions will be given the opportunity to bid for between £10 million and £35 million per project, and should be able to demonstrate that that they can attract at least double the amount given in private investment. Each application will be judged on whether it represents good value for money, and how much it will build on existing research capabilities.

The Minister said: “Collaboration between universities, charities and industry is vital for our economy, and attracts significant private investment in our world leading research base. The new Fund will bring together leading institutions and organisations. It will support excellent projects, which could include the purchase of high cost equipment through to stimulating the development of a new research campus and encourage innovation, drive growth and job creation.”

 
APA supports the government’s ongoing commitment to innovation, technology, research and the universities.

APA

K9 stunts

I’m not usually a lover of talent shows but I have to say this evening’s final of Britain’s Got Talent not only proved that fact but also knocked the typical Royal Variety Performance into a cocked hat.

It’s great to know we can still muster a show with such diversity, ability and charm. Every act performed wonderfully and made me wonder what talent we have in the ranks of our membership. Could there be a case for ‘PAs have talent’ – why not write in and let us hear about your performance skills. I know for sure that Dalya Bernstein FAPA can knock out a good tune as she proved at the recent ExecSec Summit to entertain her peers.

Ashleigh and Pudsey were outstanding and worthy winners but frankly it was a tough call and everyone deserves a chance at stardom – perhaps they all need a good celebrity PA.

Gareth, APA

APA on the Queen's Speech

Gareth Osborne, Director General of APA gave the following thoughts on the Queen’s Speech. He said, ‘The proposed review of funding for business could offer some hope that there may be more financial support available on the horizon. The Speech did reveal a new Banking Reform Bill, to be published in June, which will possibly see a loosening of red tape for customers; hopefully individual and business alike.”

“Employment legislation is still applied too tightly in the UK and offers employers little room to manoeuvre. This constrains rather than encourages employment; which desperately needs to be stimulated. Some relaxation is possible without encroaching unreasonably on employee rights.”

He added: “Parental leave measures, which give parents more flexibility makes great sense and will allow them to determine how they use their allowances. However, the government should be careful not to use this as an opportunity to increase levels of leave. Sharing the allowance is fine, but putting heavier burdens on business in these tough times would cause severe difficulty.’

Overall, Osborne believes the government is right to place deficit reduction and economic stability at the forefront of their programme, but he adds, ‘We need to see measures pursued enthusiastically in practice, not just in principle to restore business (and employment) confidence.”

 
APA

Degree Taster

Today saw the realisation of the long-trailed Middlesex University and APA PA Degree Taster Day at the Meliã White House hotel in London’s West End.

Attendees where able to meet the degree course leader, Dr. Paul Griseri, and APA DG, Gareth Osborne as they talked about the development, content and delivery of this highly flexible and achievable degree programmes. It was explained that each programme is discussed with and tailored for each individual participant to ensure it accurately meets their precise need.

Paul gave a practical demonstration of the University’s extremely user-friendly online learning resource; the tool that enables this degree to be studied by PAs working from their office or at home, and he went on to deliver a section of one Module on Corporate Governance. The presentation sparked considerable discussion amongst PA attendees on a wide range of strategic topics and allowed Paul to tackle some challenging questions posed.

Place are currently available for enrolment in September 2012; which gives PAs plenty of time to attend the APA Diploma in Personal Assistance (DipPA) programme and gain exemption from one third of the BA degree course.

PA interested in learning more about the degree should contact APA on 0800 107 1030 or the University at pa@mdx.ac.uk.

APA (with Middlesex University Business School – working together for the professionalization of PAs)

Pictured (L–R) are: Joanne O’Rourke, Jackie Deveney, Leanne Homewood, Dr. Paul Griseri, Sukhi Kaur, Sam Herridge.

Singapore summation

APA Director Laura Richardson FAPA of Elexon Ltd recently flew out to Singapore to take part in the UNI Strategic World of Executive PA 2012 Conference (18-20 April 2012), and was part of a speaker line up that also included two very well-respected and award winning PAs - Victoria Darragh FAPA of Hays and Karin van Peursen from the Netherlands.

Victoria presented on the importance of networking; she gave an insight into how she set up the award-winning Hays PA Network and Karin spoke about the PA profession in the Netherlands. Laura shared her own views on the different roles top PAs perform and, from her own experience in marketing roles, the similarities between a brand manager and executive personal assistant.

The conference attracted some of the very best PAs from all over South East Asia and Australia who have reported gaining great value from their association with their European peers.

APA Members can see Laura’s full report in the forthcoming members’ e-newsletter.

APA